Return Policy

Credit Overview

You will receive a percentage of monthly lead sales toward credit within each calendar month. These credit requests will be accepted, no questions asked. Once your return credit allowance has been met, your returns will remain in a pending state until you purchase more leads. At the end of each week, all pending credit requests will be processed.

Credit Processing

We simply ask for return requests to be submitted within 7 calendar days from the date of delivery. ZipQuote will process return requests on the 1st, 8th, 15th and 22nd of every month. If you would like declined returns reviewed, you can now submit an audit request through ZipQuote Exchange under ‘Actions’ on the ‘Leads’ page. Audit requests will be processed within 5 calendar days of submission.

Credit Criteria

ZipQuote will issue credit for all leads with valid return reasons – Invalid/disconnected number, wrong phone number, fax number, language barrier did not request information, consumer already insured, duplicate lead from the past 30 days, and does not meet filters.

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